The subject of IT security of Cloud services attracts a lot of attention these days. When the discussion comes up in your environment, please have in mind that the ARTIS Cloud service is managed most strictly:

1. The Cloud server is hosted with a professional provider who is also handling bank, medical, government and other highly sensitive data. The server is located in Germany, outside the reach of government agents and protected by EU privacy legislation. The servers are running Debian Linux and the file permissions do not allow unauthorised access.
2. The data communication uses the HTTPS protocol with strong encryption, kept up to date with the latest cypher suites making eavesdropping impracticable. We maintain top security rankings from the leading IT security institutes.
3. On the server, the model file is decrypted and then saved in a locked folder. The application deletes that file immediately after it has read it. No copies are left behind.
4. The application produces a results file for downloading. That file is temporarily saved in a locked folder and deleted immediately after downloading. No copies are left behind.
5. The ARTIS Cloud service does not include storage; all model and result files must reside on the Clients' systems.
6. As possible extra safeguards and to ensure anonymity, the runs can be submitted with the Tor browser and the results download can have an extra layer of protection, on top of the strong HTTPS encryption, again using strong encryption, based on users' passwords.

SecuoS arranges two-day Availability Assurance Workshops at regular intervals and different locations in the world, see the Availability Assurance Workshop calendar.

The preparations for using ARTIS Live are:

1. establish the business process interfaces,
2. develop the availability model to 'as-built' status and confirm that the items, units, components and downtime modes in the model have the correct names, consistent with the asset register and the databases,
3. develop the model management process,
4. develop the data collection and data quality processes,
5. prepare the database views and install the model in the same domain as the databases and
6. confirm secure access to the ARTIS Cloud Service.

With these preparations in place, data can be uploaded into the model and the runs can be made, all from the ARTIS user interface.

For the ability to search the databases for the sources of uploaded data, adminer must be installed in the same domain as the databases.

As Lord Kelvin had it: “I often say that when you can measure what you are speaking about, and express it in numbers, you know something about it…”. On the subject of Production Availability, it is no different and ARTIS is a transparent and accessible platform with vertical integration from the senior management level and integrated system overview down to the technical support levels and individual root cause downtime events. By pulling the traditional area of 'reliability engineering' out of its specialised corner and providing it with a proper context, the adoption of ARTIS Live will spur immense improvements in data collection processes and data quality standards.

No, ARTIS does not work with cookies at all.

However, in case you'd like to contribute to this ARTIS wiki, you'll be expected to register with the Dokuwiki platform and then the Dokuwiki cookie policy applies.

In case you hold a license to use ARTIS commercially, then you'll need to sign in before you can make any runs. The sign in procedure is following the OAuth0 standard, using Auth0 as authorisation provider. Auth0 sets 2 cookies to enable the sign in procedure.

In your client.artis.la subdomain, your web browser must be allowed to use:

• javascript, for the ARTIS user interface
• images, for the ARTIS user interface
• pop-ups and redirects, for the user authentication page
• third-party cookies, for the user authentication page

Due to IT security updates and other changes, it may happen, from time to time, that the browser cache needs a reset. For a proper reset:

• first, close all ARTIS pages
• go to the browser history page
  • click on the settings menu
  • select 'history'
  • alternatively, just type hotkey Ctrl+H
• click on 'Clear browsing data'
  • then click on 'Adavanced'
  • in the Time range, select 'All time'
  • click on the 'Clear data' button

After completing these steps, the browser cache reset is done and you can continue.

Depending on some user settings, MS Excel may show a message like “Error: There is a problem sending the command to the program”.

The MS Community suggests some possible ways to resolve this.

Your models are stored on your own computer systems but for doing any runs, you need access to the Cloud server. This requires cross-site scripting. If your browser extensions block cross-site scripting then you'd need to make an exception by whitelisting the Cloud service. For example, see the below Firefox Noscript screenshot and for specific guidance see http://noscript.net/faq#qa4_2.

Whenever you notice this, please refer to https://adblockplus.org/forum/viewtopic.php?p=64186 and change the ABP Ctrl + Shift + V hotkey.